RTA Customer Happiness Center

About RTA Customer Happiness Center

Dubai is one of the fastest-growing cities in today's world, making the provision of high-quality infrastructure facilities imperative. The government of Dubai recognizes the importance of providing an advanced transport network for the people and prioritizes the initiatives to enhance the public transport facilities and improve roads across the emirate to make travel safer and smoother. To achieve this vision, the Roads and Transport Authority (RTA) was formed by decree number 17 for the year 2005. RTA is responsible for planning and providing the requirements of transport, roads & traffic in the Emirate of Dubai, and between Dubai and other Emirates of the UAE and neighboring countries in order to provide an effective & and integrated transport system capable of serving the vital interests of the Emirate.