Insights Middle East

About Insights Middle East

Dubai-based enterprise, the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of Industry journals, Official regional licensee for Contact Center Pipeline publication International Accreditation with recognised Global Industry bodies, Call Centre Industry Advisory Council, Accredited, In-house Call Centre Training Programs, Certified Call Centre Management Training Call Centre Consultancy, Call Center Audit and Call Center Assessment.A growing number of in-house Call Centre Training Consultants with exceptional (Call Centre related) academic qualifications and real-life call centre operations experience. The entire team is managed and assisted by the region’s most well-known, call centre personality, Mr. Dominick Keenaghan. Arising from a career as a University Lecturer, Dominick leverages a life-time working in the region with technical prowess, business savvy and educational expertise to ensure that the INSIGHTS team provide their clients with solutions that are overshadowed, only by the business results they achieve.